Scam Alerts & Online Safety

🚨 Mugman Scam Alert | Important Notice to Our Customers
We’ve been made aware of scam attempts targeting small online businesses and their customers. Please take a moment to read this to keep yourself safe.
❗ What is Phishing?
Phishing is a scam where criminals try to steal your money or personal information by pretending to be a legitimate company.
This often happens through fake emails, SMS messages, or links that look official.
📦 New Scam Trend Targeting Online Stores
Scammers may pretend to be delivery companies such as Fastway Couriers, The Courier Guy etc and contact customers or sellers claiming:
• A payment has been received
• A delivery is booked
• Extra fees are required to release or ship an order
They may send a fake link asking for personal or banking details.
⚠️ These messages are fraudulent.
💳 Important Mugman Payment Policy (Very Important!)
✅ Once your payment to Mugman has been received, you will NEVER be asked for any additional payment.
❌ We will not request “release fees”, “courier insurance”, “customs charges”, or follow-up payments of any kind.
If anyone contacts you asking for extra money after you’ve paid Mugman, it is a scam.
🚫 Delivery Companies Will NEVER:
• Arrange payments between buyers and sellers
• Ask you for banking details via links
• Request cash payments
• Ask for customs/SARS/insurance fees for local deliveries
• Ask for more than the quoted courier cost
✅ How to Protect Yourself
• Never click suspicious links
• Watch for spelling mistakes or strange URLs
• Be cautious of urgent payment requests
• When in doubt, contact Mugman directly before paying anything
📞 If You Suspect a Scam
• Do not respond to the message
• Contact your bank immediately if you clicked a link
• Report the account or number used to contact you
• Reach out to Mugman so we can warn others
Your safety matters to us ❤️
Thank you for supporting a local South African business and staying alert.