Scam Alerts & Online Safety

🚨 Mugman Scam Alert | Important Notice to Our Customers

We’ve been made aware of scam attempts targeting small online businesses and their customers. Please take a moment to read this to keep yourself safe.

❗ What is Phishing?

Phishing is a scam where criminals try to steal your money or personal information by pretending to be a legitimate company.
This often happens through fake emails, SMS messages, or links that look official.

📦 New Scam Trend Targeting Online Stores

Scammers may pretend to be delivery companies such as Fastway Couriers, The Courier Guy etc and contact customers or sellers claiming:

• A payment has been received
• A delivery is booked
• Extra fees are required to release or ship an order

They may send a fake link asking for personal or banking details.

⚠️ These messages are fraudulent.

💳 Important Mugman Payment Policy (Very Important!)

✅ Once your payment to Mugman has been received, you will NEVER be asked for any additional payment.
❌ We will not request “release fees”, “courier insurance”, “customs charges”, or follow-up payments of any kind.

If anyone contacts you asking for extra money after you’ve paid Mugman, it is a scam.

🚫 Delivery Companies Will NEVER:

• Arrange payments between buyers and sellers
• Ask you for banking details via links
• Request cash payments
• Ask for customs/SARS/insurance fees for local deliveries
• Ask for more than the quoted courier cost

✅ How to Protect Yourself

• Never click suspicious links
• Watch for spelling mistakes or strange URLs
• Be cautious of urgent payment requests
• When in doubt, contact Mugman directly before paying anything

📞 If You Suspect a Scam

• Do not respond to the message
• Contact your bank immediately if you clicked a link
• Report the account or number used to contact you
• Reach out to Mugman so we can warn others

Your safety matters to us ❤️
Thank you for supporting a local South African business and staying alert.