Returns Policy – Mugman (South Africa)

At Mugman, we care about your satisfaction. If you’re not completely happy with your purchase, please review our return policy below.

1. Return Window

• You may return items within 7 days of delivery

2. Eligibility

• Items must be unused, unworn, unwashed, and returned in their original condition and packaging.

• Proof of purchase (order number) is required.

• All original tags and inserts must be included.

3. Non-Returnable Items

• Used mugs cannot be returned for hygiene reasons.

• Personalized or custom items (e.g., names, photos, custom text) are non-returnable, unless faulty or damaged.

4. Return Process

To request a return:

• Email info@mugman.co.za

• Include your order number, reason for return, and photos (if applicable)

• We will respond within 2 business days

5. Return Shipping Costs

• Return shipping is the customer’s responsibility, unless the item arrived damaged or the wrong item was sent.

• In such cases, we’ll provide a prepaid return label or arrange courier collection.

6. Refunds

• Once the item is received and inspected, we will issue a refund within 5 business days via your original payment method.

• If your return is not approved, we will notify you via email.

7. Exchanges

• We do not offer direct exchanges. Please place a new order after your refund is processed.

8. Damaged or Incorrect Orders

• If your item is damaged or incorrect, email info@mugman.co.za within 7 days of delivery, with clear photos and your order number.