✅ Privacy Policy for Mugman (South Africa)

Last Updated: 24 May 2025

Mugman respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and protect your data in compliance with the Protection of Personal Information Act (POPIA) and other applicable laws.

1. What Information We Collect

When you visit our website or place an order, we may collect the following:

Full name
Email address
Phone number
Delivery address
Billing address
Order details
Payment information (handled securely by third-party processors like PayFast or iKhokha)

2. How We Use Your Information

We use your information to:

Process and deliver orders
Communicate about your order status
Respond to enquiries or customer service requests
Improve our products and services
Send occasional updates or promotions (only if you opt in)

3. Sharing of Information

We do not sell or share your personal information with third parties, except when necessary to:

Fulfil your order (e.g. courier or payment gateway)
Comply with legal obligations
Resolve disputes or enforce agreements

4. Third-Party Payment Processors

Mugman uses secure third-party services (such as PayFast and iKhokha) to process payments. Your financial information is encrypted and never stored on our servers.

5. Data Protection

We take reasonable technical and organisational precautions to prevent:

Loss or misuse of your data
Unauthorised access, alteration, or disclosure

6. Your Rights Under POPIA

You have the right to:

Access your personal data
Correct or update your information
Request deletion of your data
Object to direct marketing communications

To exercise these rights, email us at quotes@mugman.co.za.

7. Cookies

Our website uses cookies to:

Improve user experience
Track analytics and usage patterns

You can adjust your browser settings to disable cookies if you prefer.

8. How Long We Keep Your Information

We retain your personal information for as long as necessary to:

Provide services
Fulfil legal or tax requirements
Maintain business records

9. Updates to This Policy

This Privacy Policy may be updated from time to time. We will post any changes on this page, and we encourage you to review it periodically.

10. Contact Us

If you have questions or concerns about this policy or how we handle your data, please contact us at:

Email: info@mugman.co.za
Phone: 083 264 5832
Address: 71 Pretoria Rd, Rynfield, Benoni, 1501, South Africa